Company eNPS

Surveying Employees to Strengthen Culture

OUR EMPLOYEE NET PROMOTOR SCORE

The Employee Net Promoter Score (eNPS) allows employers to measure and get a snapshot of employees’ willingness to be ambassadors for the company by advocating employment at the company.* This score is determined from our annual employee survey. During 2021, 4,912 employees (70%) completed our Culture Survey.  

Based on responses to the question “On a scale of 0-10, how likely are you to recommend American Water as a place to work?” employees are segmented into Promoters, Passives and Detractors. 

*eNPS equals % promoters minus % detractors. Scores range from -100 to 100.